SHIPPING TERMS
Shipping information is as below. Please note that the shipping fee will be applied to your order at checkout.
Within Malaysia
3-5 days delivery time
By J&T/CITYLINK/ DHL
Delivery charged by weight
Singapore, Brunei & Indonesia
7-10 working days delivery time
By J&T/CITYLINK/ DHL
Delivery charged by weight
IMPORTANT INFORMATION
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. Delivery charges that aren’t stated above will be advised accordingly. All orders are fully traceable through your assigned courier agent.
Our ship schedules are Monday, Wednesday & Friday.
All orders are shipped with J&T/CITYLINK/ DHL (depending on receiver’s address) and require a signature upon delivery. Mentioned agents usually operate between 9am—6pm on business days.
INSURANCE
All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by ADELINE HQ.
RETURN AND REFUND POLICY
Returned item/s must be unworn, unstained, unwashed, unaltered and with tags attached. Upon receipt of returned item/s, we reserve the right to deny return/refund if the items do not meet the policy requirements.
Any item/s we receive that are worn, stained, washed, altered and without tags can be returned back to you if you wish and at your own cost.
Refunds will be made within 7-10 working days upon receiving your item/s.
Any parcel returned after the prescribed time frame shall be refused and returned to the sender.
DEFECTIVE ITEMS
Our products go through strict quality control. If there are any defects, we will exchange the defective item for a new one.